Terms & Conditions

(PLEASE READ CAREFULLY)

 

WHAT YOU ARE PURCHASING
Just in case you haven’t read the Product Info page, it is important to note that every single item on this site is handmade from scratch.  I sculpt the original once before producing a mould.  This enables several resin casts to be made before I prepare/prime it, paint it, package it and lovingly send you it.  The same method applies to my pewter works.

Each piece is completely unique and made with lots of love and attention to detail.  There may be slight differences from one piece to the next which are all part and parcel of any handmade item.  If you have any questions before you place your order, please do not hesitate to contact me first as all sales are final and cannot be changed.  You are purchasing superb quality, fully personalised artworks so please double check you have spelled your Dog’s name correctly upon ordering if applicable.

WHEN WILL I RECEIVE MY ITEM?
Product lead times vary from item to item so please be sure to read the descriptions carefully as they do change due to the level of demand at that time.  My waiting list on the Portrait Figures is always 2-3 weeks but this does go a little crazy in the run up to Christmas so don’t leave it too late if you are purchasing for a birthday gift etc.  If you are desperate for one of my artworks to arrive before a specific date, please contact me and I’ll always see if there is anything I can do for you.

ORDER PLACEMENT
Upon placing an order you are certifying that the shipping address you have provided is current and valid.  At no point will I be held accountable for orders being sent to an incorrect address.  Please take extra care to ensure your Paypal address is up to date if you have moved recently and forgotten to amend your account details.  Please also provide your FULL name (no nicknames please) as this can also lead to issues with delivery of your item and once again I cannot be held responsible.

You will receive an order confirmation email when you have successfully placed your order.  Please ensure your email address is written correctly and is active as I will be unable to communicate with you if not.

SHIPPING
I ship worldwide.  All my items are carefully and safely packaged for their journey.  All shipping is calculated upon weight at checkout.

UK ORDERS – All inland orders are sent with full tracking at no extra cost to my buyers.

OVERSEAS ORDERS – Some orders can be shipped without tracking at your own risk (to keep your costs down for small orders/items).  If untracked shipping is selected, please note I still always obtain a printed certificate of posting for each parcel.
All overseas orders over £49.99 carry compulsory tracking due to the value of the artworks.  I can only ship up to 2kg including all packaging overseas in one parcel due to shipping regulations.  Parcels exceeding this weight will be split into multiple packages.

RETURNS
Returns are not accepted in any event due to the fully customised nature of my items.

LOSS/DAMAGE IN TRANSIT
In the unfortunate event that your order goes astray please contact me immediately so I can look into this for you.

I have a 100% breakage free track record due to my careful packaging, but sadly these things can happen and are out of my control once the item has been dispatched.  If you are unlucky enough to receive a damaged item please contact me straight away and I will be happy to get the matter resolved for you.

PRIVACY POLICY
Information Collection and Use:
WonderSculpt is the sole owner of the information collected on this site. Your details (address, email etc) are only ever used in processing your payment and to contact you if necessary in relation to your order. This information is never passed on to any third parties.

Sharing:
Paypal is used to bill users for goods and services, whether you choose to use your Paypal account or a Debit/Credit card.  They do not retain, share, store or use personally identifiable information for any secondary purposes.

Security:
This website takes every precaution to protect our users’ information. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected.